Terms & Conditions | Graphic Systems

Privacy Policy

At Graphic Systems, LLC, we are fully committed to maintaining the trust and confidence of our customers, partners, and website visitors. As an authorized Mimaki dealer located in Chesterfield, Missouri, we value the privacy of individuals who engage with our business, whether through this website, by placing an order, or through general inquiry. This Privacy Policy is intended to clearly explain how we collect, use, disclose, and protect the information you provide to us during the course of doing business. We encourage you to review it carefully.

We collect personal information when you choose to submit a contact form on our website or when you initiate communication with us about purchasing equipment, inks, parts, or arranging for in-person technical services. Information you voluntarily provide may include your full name, business or organization name, phone number, email address, shipping address, billing details, or any other information related to your inquiry or transaction. Additionally, our website may collect basic technical data such as your IP address, browser type, and general website activity. This data is collected automatically through cookies or standard web logging technology and is used solely for improving website performance and usability. At this time, we do not use third-party analytics, retargeting, or advertising software that tracks user behavior.

The information collected is used strictly to support our operations and fulfill your requests. This may include responding to your inquiry, providing a quote, processing your order, arranging for delivery, or scheduling on-site technical support if you are located within our service area. We use your data internally to maintain accurate customer records, improve our service offerings, and ensure regulatory compliance. Graphic Systems, LLC does not rent, sell, or share personal information with third parties for marketing purposes. Information is shared only with authorized staff members or service providers who are directly involved in delivering products or services you have requested, and even then, only to the extent necessary to complete your transaction.

We implement reasonable administrative, technical, and physical security measures to safeguard the information we collect. While we strive to use best practices in data protection, it is important to note that no system can be guaranteed 100% secure. Users are encouraged to avoid transmitting sensitive personal data over the internet unless absolutely necessary. We do not collect or store payment card data through our website; payment processing, when applicable, is handled securely through trusted third-party platforms under separate privacy policies.

Graphic Systems, LLC does not knowingly collect or store information from children under the age of 13. Our website, services, and communications are intended for business customers and organizations only. If we become aware that information has been collected from a child, we will take appropriate action to remove it from our records.

You may request to access, correct, or delete your personal information by contacting us at the information provided below. If you no longer wish to be contacted or prefer not to receive follow-up communication, you may also notify us to update your communication preferences. Please note that we may retain certain information as required by law or for legitimate business purposes, such as invoicing or warranty tracking.

This Privacy Policy may be updated periodically to reflect changes in our data practices, technologies, or legal obligations. Updates will be posted on this page and take effect immediately upon publication.

Terms and Conditions

By accessing or using this website, purchasing products, or requesting services from Graphic Systems, LLC, you agree to be bound by the terms and conditions outlined below. These terms apply to all users and customers within the United States and govern all interactions with our business both online and offline.

Graphic Systems, LLC is a Missouri-based business and an authorized dealer of Mimaki printing equipment, inks, parts, and accessories. We specialize in the sale of original and compatible products, and we also offer on-site technical support for customers located within Missouri and select surrounding states. Our services are intended for commercial clients and professional users of Mimaki equipment. The use of this website is subject to these terms, and by continuing to use it, you confirm your understanding and acceptance of all conditions set forth herein.

This website is designed to offer general product information and facilitate communication with our team. We make every reasonable effort to ensure that the content on our website, including product descriptions, specifications, pricing, and images, is accurate and up-to-date. However, we reserve the right to update or change any content at any time without prior notice. Pricing and availability are subject to change, and typographical or system errors may occur. If a pricing or product error is discovered after an order has been submitted, we will contact you to provide revised options or cancel the order and issue a refund if applicable.

All orders placed with Graphic Systems, LLC are subject to acceptance. We reserve the right to refuse or cancel an order at any stage, including after payment has been submitted. Payment is due in full before any products are shipped. Sales tax and shipping charges are applied based on location and delivery method and will be disclosed at checkout or via invoice. Shipping times are estimates only and not guaranteed. Delays due to carrier issues, supply chain interruptions, or other unforeseen circumstances are not the responsibility of Graphic Systems, LLC.

Technical Support

Graphic Systems, LLC provides technical support exclusively through in-person service visits for customers located within Missouri and select surrounding states. We do not offer technical assistance over the phone, through email, or by remote login. Mimaki equipment should only be serviced by trained or certified professionals, and in our experience, remote guidance is not appropriate or effective for resolving technical issues. For the safety of the equipment and the user, we require that a qualified technician be physically present when performing service work. We reserve the right to decline service requests based on location, equipment condition, or other factors at our sole discretion.

All product names, logos, trademarks, and images used on this website — including those belonging to Mimaki Engineering Co., Ltd. — remain the property of their respective owners. These materials are used under authorized dealer agreements and may not be reproduced, copied, or distributed without express written permission from Graphic Systems, LLC or the applicable trademark holder.

We do not guarantee that our website will operate without interruption or error. All content and services are provided “as-is” without warranty of any kind, either express or implied. We expressly disclaim any warranties of merchantability, fitness for a particular purpose, or non-infringement. Graphic Systems, LLC is not liable for any damages resulting from the use or inability to use our website, products, or services. This includes but is not limited to loss of business, loss of data, equipment malfunction, or personal injury.

In no event shall our liability exceed the total amount paid for the specific product or service giving rise to the claim. By purchasing from us, you acknowledge and accept these limitations.

These terms shall be governed by the laws of the State of Missouri. Any disputes arising from the use of this website or the purchase of our products or services shall be resolved exclusively in the courts of St. Louis County, Missouri.

We may update or revise these Terms & Conditions at any time, and such changes will become effective upon being posted on this page. Your continued use of our website or services after such updates constitutes your agreement to the revised terms.

For questions or additional information about our Privacy Policy and/or Terms & Conditions, please contact:

Graphic Systems, LLC
Chesterfield, MO
Email: graphicsystems1@gmail.com
Phone: (636) 530-0820